Clientize Completes Customer Satisfaction Survey for CyberGuard Corporation

BOCA RATON, Florida, April 29 - Clientize.com Inc. announce the successful completion of a Customer Satisfaction Survey for CyberGuard Corporation's international client base. The survey, conducted entirely online, invited hundreds of selected accounts to provide feedback on CyberGuard's sales, customer service and product support. The response rate was a strong 25%, generating a wealth of quantitative and qualitative data for CyberGuard's management team.

Laurel Mueller, CyberGuard Vice President of Worldwide Support, stated, "Excellence in customer service is a product differentiator and one of the highest priorities in our organization. Our goal is to continue to improve our customer satisfaction rating, knowing that has an immediate and long-term impact on the viability of our organization. While we interact regularly with customers through support services, we wanted to quantify their input so that we would have formalized, objective data we could act upon."

"Clientize provided CyberGuard with customer satisfaction measurement expertise and developed an electronic survey program that generated a terrific response from our customers," said Mueller. "We've been able to use the information immediately in areas such as our call center, documentation and product development."

"CyberGuard has a progressive management team that actively sought customer feedback to help in planning their corporate 2002 goals", observes Margaret Grisdela, President of Clientize. "Given the technical nature and geographic distribution of their marketplace, conducting a survey over the Internet was a natural way to benchmark customer satisfaction metrics quickly and easily."

About Clientize.com Inc.
Clientize helps companies build customer knowledge online to increase customer acquisition and retention. Clientize focuses on a company's sales process and business goals to collect, database and analyze proprietary market knowledge. This is accomplished online through the use of surveys, customer profiles and enewsletters. The resulting business intelligence can then be used to make cost-effective decisions, such as staffing projections, product development priorities or customer service needs. More information about Clientize is available at www.clientize.com.

About CyberGuard Corporation
CyberGuard Corporation, the technology leader in network security, provides enterprise and electronic commerce security solutions to Fortune 1000 companies and governments worldwide. CyberGuard's award winning, industrial-strength firewall/VPN products and services protect the integrity of data and applications from unauthorized access.

CyberGuard's appliances, which include SL, KS, FS and LX, hold Common Criteria Evaluation Assurance Level 4+ (EAL4+) certification, the most prestigious and rigorous IT security evaluation available. The company has world headquarters in Ft. Lauderdale, Florida, and branch offices worldwide. More information on CyberGuard Corporation can be found at www.cyberguard.com.

Contacts:
Margaret Grisdela, Clientize, 561-417-5533

Cynthia Sucher, CyberGuard, 954-958-3886